On this page
1. Our commitment
AES designs aesmain.com to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 at the AA level. We aim to make the same standard true of our intake processes, our telehealth platform, and our in-clinic experience under the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, and Section 1557 of the Affordable Care Act.
Accessibility is not a one-time project. We audit this site on every major change and again at least annually.
2. What we do
- Semantic HTML. Pages are built with the right elements — headings, lists, landmarks — so screen readers can navigate them in the order a sighted reader would.
- Keyboard support. Every interactive element on this site is reachable and operable with the keyboard alone, with a visible focus ring.
- Skip links. A "Skip to main content" link is the first focusable element on every page.
- Reduced motion. Animations respect the user's `prefers-reduced-motion` operating-system setting.
- Color contrast. Text on this site meets or exceeds WCAG 2.2 AA contrast thresholds (4.5:1 for body text, 3:1 for large text and UI components). The Desert Sanctuary palette was selected and tested with contrast in mind.
- Plain-language writing. We deliberately avoid jargon. Where clinical or legal terms are unavoidable, we define them in context.
- Alt text and captions. Every meaningful image has alternative text. Decorative images are marked accordingly. Videos and audio assets are captioned and transcribed where used.
- Forms. Every input has a programmatically associated label. Errors are announced to assistive technology. The intake form does not rely on color alone to indicate required fields.
- No reliance on hover. Information available on hover is also available on focus.
3. Known limitations
Accessibility is never perfect. Items we are currently working on include:
- Third-party embeds. Where AES embeds a third-party tool (for example, a video player or a scheduling widget), we depend on the vendor's accessibility. We choose vendors with documented commitments but cannot fully control their output. Tell us if a specific embed fails for you and we will work with the vendor or replace it.
- Older PDFs. Historical documents on the site or sent to courts may not have been tagged for screen-reader use. Request an accessible alternative and we will provide one at no charge.
- Spanish translation. While our clinical staff deliver every program in Spanish, this website is currently primarily in English. A Spanish translation is in scope for the next major revision.
4. Service accessibility
Beyond the website, AES provides reasonable accommodations for clients with disabilities at every program, including:
- Language interpretation. Spanish is delivered directly by bilingual clinicians and counselors. American Sign Language and other languages are arranged through professional interpretation services on request.
- Physical accessibility. The AES clinic is wheelchair-accessible. Parking, restrooms, and session rooms accommodate mobility devices. Tell intake if you have specific requirements and we will plan ahead.
- Telehealth. Clients with mobility, transportation, or other barriers can complete most programs by telehealth at the same clinical standard.
- Materials in alternate formats. Worksheets, handouts, and course materials are available in large print, plain text, and audio versions on request.
- Service animals. Trained service animals are welcome at the AES clinic in accordance with the ADA.
5. Request an accommodation
If you need an accommodation for a disability — for the website, for telehealth, for an in-clinic session, or for any AES program — please contact us. You do not need to disclose your diagnosis to request reasonable adjustments.
Phone: 480-809-6230
Email: accessibility@aesmain.com
Response time: within one business day for non-urgent requests; same-business-day when a court or MVD deadline is involved.
6. Report a barrier
If you encounter a part of this website or any AES service that is hard or impossible for you to use, please tell us. Include the page URL or service involved, what you were trying to do, what happened, and what would have helped. We will respond within one business day.
Email: accessibility@aesmain.com
Phone: 480-809-6230
7. External regulators
If you are not satisfied with how AES has handled your accessibility concern, you may file a complaint with:
- U.S. Department of Health and Human Services, Office for Civil Rights — hhs.gov/ocr/complaints or 1-800-368-1019 (TTY 1-800-537-7697). This is the appropriate office for Section 1557 (health-program nondiscrimination) and Section 504 (federally funded program) complaints.
- U.S. Department of Justice, Civil Rights Division — ada.gov for ADA Title III public-accommodation complaints.
- Arizona Center for Disability Law — azdisabilitylaw.org · 1-800-927-2260. Statewide protection & advocacy organization providing free legal services to Arizonans with disabilities.