Plain-English answers, from the people who do the work.
Below are the questions our intake team hears most often — about Arizona court requirements, screenings, evaluations, hour tiers, insurance, telehealth, Spanish, scheduling, and what happens when you finish. If your question is not here, ask us directly or call 480-809-6230. Last reviewed May 2026.
Will my paperwork actually be accepted?
Are AES programs approved by Arizona courts, probation, and MVD?
Yes. AES is a licensed Arizona Outpatient Treatment Clinic. All screening, evaluation, education, and treatment services are approved for Arizona Court Diversion, probation supervision, and MVD reinstatement requirements. Every program issues court-ready documentation acceptable to Arizona Superior, Justice, and Municipal courts.
Will AES report to MVD when I finish?
AES issues the documentation Arizona MVD accepts for license reinstatement, including the Revocation Investigation packet when applicable. Whether AES files directly with MVD or you submit the paperwork depends on your specific case; the intake team will explain at scheduling.
What is a Revocation Investigation, and do I need one?
A Revocation Investigation is the formal evaluation required to lift an Arizona MVD revocation following certain DUI dispositions. AES is approved to conduct it, generate the written investigation report, and provide the reinstatement-ready packet. Whether you need one depends on your specific MVD action — call us and we will check.
Does AES communicate with my attorney or probation officer?
Yes, with the client's written consent. AES routinely sends scheduling confirmations, progress updates, and final completion reports directly to attorneys, courts, probation, and MVD as required. See Attorneys & Courts.
What if I started education hours somewhere else and want to transfer?
AES may accept verified hours from another Arizona-approved provider, depending on the format, the documentation, and the requirements of your case. The intake team will review your prior records before scheduling.
What's the difference, and which do I need?
What is the difference between a screening and an evaluation?
A screening is a shorter assessment used to determine the appropriate level of education or treatment based on the offense and individual factors. An evaluation is a more detailed clinical assessment that produces a written report often required for MVD reinstatement, sentencing, or treatment placement. Most AES clients begin with a screening; some are referred to evaluation based on the results or by court order.
What does the intake call cover?
The intake call confirms your situation and requirements, verifies insurance or sets up a payment plan, schedules the screening, gathers the necessary court or MVD paperwork, and explains exactly what to expect at the first session — usually in fifteen minutes or less.
How quickly can I start at AES?
Most clients can complete intake and begin their assessed program within 24 to 48 hours of first contact. Same-day screenings are often available when court or MVD deadlines are imminent. Schedule today.
Hour tiers, formats, and what they mean.
What are the 16, 36, 56, and 108 hour tiers?
Arizona courts assign hour tiers based on the offense and the results of an AES screening or evaluation:
- 16 hours — the most common Standard DUI tier.
- 36 hours — typical for Extreme DUI or a second offense.
- 56 hours — typical for Super-Extreme.
- 108 hours — typical for Aggravated or multiple-offense matters.
AES delivers all four tiers in person, by live telehealth, and online. See the full Court Programs page.
Are AES online courses self-paced or scheduled?
AES online courses are self-paced and mobile-friendly. Clients can log in 24/7, complete modules at their own speed, and pause and resume anywhere. Live online and in-person scheduled options are also available.
Can I enroll voluntarily, without a court order?
Yes. AES welcomes voluntary enrollment in every program. Many clients come to AES for personal growth, counseling, or self-directed change without any legal involvement.
How is AES different from other Arizona providers?
AES is licensed by the Arizona Department of Health Services, approved for court, probation, and MVD, and delivers every program in English and Spanish. Our clinicians, counselors, and BHTs work from evidence-based frameworks — motivational interviewing, CBT, and trauma-informed care — and our intake team handles the documentation courts actually need so the client can focus on the work.
What we accept, and how we handle cost.
Does AES accept insurance?
Yes. AES accepts AHCCCS and most major Arizona commercial carriers. We will verify your coverage before intake at no charge, explain exactly what is covered, and walk through the out-of-pocket portion before any services begin.
Do you offer payment plans?
Yes. AES offers structured payment plans for screenings, evaluations, education hours, and treatment. The intake team will discuss options at scheduling so cost is never the barrier between you and finishing the requirement.
What if I cannot afford the program?
Talk to us. AES accepts AHCCCS, runs payment plans, and works with clients to find a path. Cost should never be the reason someone misses a court or MVD deadline. More about court support →
How clients across Arizona reach AES.
Are AES programs available in Spanish?
Yes. Every AES program — screening, evaluation, education, counseling, and group treatment — is delivered in both English and Spanish by bilingual practitioners, with culturally responsive materials.
Do you offer telehealth?
Yes. Most AES services are available via secure, HIPAA-aware telehealth platforms, including screenings, evaluations, counseling, and group sessions. In-person sessions remain available at our Arizona clinic.
What technology do I need for telehealth?
Any device with a camera, microphone, and a current browser — laptop, tablet, or phone. AES sends a secure link before each session; no app installation is required.
What if English is not my first language and Spanish is not either?
AES can arrange professional language interpretation for additional languages where required. Tell the intake coordinator at scheduling and we will arrange it.
What hours can I be seen?
AES offers morning, afternoon, evening, and weekend availability. Standard hours are Monday–Friday 8:30 a.m. to 5:00 p.m. Arizona time, with extended hours available by arrangement.
Who hears what, and when.
Is what I share at AES confidential?
Yes, subject to the legal exceptions every Arizona behavioral-health provider must observe. AES protects client records under HIPAA and 42 CFR Part 2 and only shares information with attorneys, courts, probation, MVD, family, or other third parties when the client has signed a written release authorizing it.
Will AES tell my employer I am here?
No. AES does not disclose your participation or records to employers, friends, or family without your written authorization, with limited exceptions required by law.
Is AES HIPAA-compliant?
Yes. AES is a covered entity under HIPAA. Records, telehealth, scheduling, and intake all run on systems with the appropriate Business Associate Agreements and safeguards.
Can my family or partner be involved?
Yes, with the client's written consent. AES offers family-inclusive sessions where clinically appropriate, and many clients find that bringing a partner or family member into part of the work improves outcomes.
Showing up, finishing, and getting documented.
What if I miss a session?
AES treats missed sessions seriously because court deadlines are real, but we work with clients to reschedule and stay on track. Repeated missed sessions may delay completion or require notification to the referring court or probation officer per policy.
How long does completion documentation take to arrive?
AES issues completion documentation on or before the day you finish the program. Court-ready reports, MVD packets, and probation-format letters are prepared in the file types and formats each authority requires.
Where is AES located?
AES operates from a licensed Arizona outpatient clinic and serves clients statewide via telehealth and online courses. The specific clinic address, directions, and parking are on our Contact page.
Do you do DUI defense or legal representation?
No. AES is a licensed behavioral-health clinic, not a law firm. For DUI defense and legal representation we routinely refer clients to Roth Law Firm and to attorneys listed in our network. AES does not provide legal advice and nothing in our materials should be treated as legal advice.
Still have a question?
Our intake team will answer in plain English, verify your insurance, and schedule a screening — most often the same day.